Terms Of Service
Welcome to bills Surry Hills, a vibrant and welcoming café located at 359 Crown Street, Surry Hills, NSW 2010, Australia. By dining with us or using our services, you agree to abide by the following Terms of Service. These terms are designed to ensure a positive and enjoyable experience for all guests while maintaining the high standards that bills Surry Hills is known for.
1. Reservations & Seating
- Reservations: We encourage customers to make reservations in advance to guarantee seating, especially during peak hours. Walk-ins are welcome but subject to availability.
- Seating Policy: Guests will be seated based on party size and table availability. We kindly ask all guests to adhere to any time limits placed on tables during busy periods to accommodate all diners.
- Late Arrivals: If you are more than 15 minutes late for your reservation, we reserve the right to release your table to accommodate other guests.
2. Pricing & Payment
- Pricing: All menu prices are in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST). Prices are subject to change without prior notice.
- Accepted Payment Methods: We accept cash, major credit and debit cards (Visa, MasterCard, American Express), and digital payment options such as Apple Pay and Google Pay.
- Surcharges: A surcharge may apply on public holidays or for credit card transactions.
3. Cancellations & Refunds
- Reservation Changes & Cancellations: We kindly ask customers to provide at least 24 hours’ notice for reservation cancellations or modifications.
- No-Show Policy: In the event of a no-show or last-minute cancellation, we reserve the right to charge a cancellation fee if a deposit has been made.
- Refunds: Any refunds for deposits or prepayments are at the discretion of the management and may be subject to administrative fees.
4. Customer Conduct & Restaurant Etiquette
- We strive to provide a welcoming and friendly dining experience. We expect all guests to treat staff and fellow customers with respect.
- Disruptive, aggressive, or inappropriate behavior will not be tolerated and may result in refusal of service or removal from the premises.
- Guests should keep noise levels to a reasonable level to maintain a comfortable dining environment for all patrons.
5. Food Allergies & Dietary Requirements
- We take food allergies seriously. Please inform our staff of any allergies or dietary restrictions before ordering.
- While we take precautions in food preparation, we cannot guarantee that any dish is 100% allergen-free, as our kitchen handles common allergens such as nuts, dairy, gluten, and seafood.
6. Takeaway & Delivery Policy
- Takeaway orders are available during restaurant hours. Wait times may vary based on demand.
- Delivery services are offered through third-party platforms such as Uber Eats, Deliveroo, and Menulog (subject to availability).
- Once an order is placed and confirmed, we cannot modify or cancel takeaway or delivery orders.
7. Photography & Social Media
- We welcome guests to take photos of their meals and share their experience on social media.
- However, professional photography and video recordings must receive prior approval from management.
8. Liability & Personal Belongings
- bills Surry Hills is not responsible for lost, stolen, or damaged personal belongings. Please keep your valuables secure at all times.
- We do our best to provide a safe and enjoyable environment, but we do not accept liability for accidents, injuries, or damages that may occur on our premises unless due to negligence on our part.
9. Restaurant Rights & Policy Enforcement
- We reserve the right to refuse service to any guest who violates these Terms of Service or engages in behavior that disrupts other customers or staff.
- Management may modify these Terms of Service at any time. The latest version will always be available on our website.
10. Contact Us
For further inquiries, reservations, or feedback, please contact us:
📍 Address: 359 Crown Street, Surry Hills, NSW 2010, Australia
📞 Phone: +61 2 9360 4762
📧 Email: [email protected]
🌐 Website: https://billssurryhills.shop
By dining at bills Surry Hills, you agree to comply with these Terms of Service, ensuring a smooth and enjoyable experience for all. Thank you for your cooperation, and we look forward to serving you soon!