Privacy Policy
At bills Surry Hills, located at 359 Crown Street, Surry Hills, NSW 2010, Australia, we are dedicated to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. Our privacy policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to maintain your trust and security when you interact with our restaurant, website, and services.
1. Information We Collect
When you visit our restaurant, use our website, or interact with us in any way, we may collect the following types of personal information:
- Identity Information: Name, date of birth, and contact details.
- Contact Details: Email address, phone number, and postal address.
- Booking and Transaction Data: Reservation details, order history, and payment information.
- Website Usage Data: IP addresses, browser type, and interactions on our website.
- Feedback & Reviews: Any information you voluntarily share in customer feedback or surveys.
We collect this information through reservations, online forms, social media interactions, and website analytics tools to improve our services and ensure a seamless customer experience.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process reservations and manage bookings.
- To send confirmation emails, updates, or promotional offers when opted in.
- To improve our customer service, menu offerings, and overall experience.
- To ensure the security of our website and prevent fraudulent activities.
- To comply with legal and regulatory obligations where necessary.
We will never sell, rent, or trade your personal data to third parties. However, we may share certain information with trusted third-party service providers (e.g., reservation platforms, delivery services, payment processors) to facilitate services.
3. Data Storage & Security
We take the protection of your personal information seriously. Your data is securely stored in protected servers and databases, and we implement encryption, firewalls, and access controls to prevent unauthorized access.
While we take every precaution to safeguard your data, no online transaction is 100% secure. By using our services, you acknowledge that data transmission over the internet carries inherent risks.
4. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to enhance user experience. These tools help us analyze visitor behavior, personalize content, and improve our online presence.
You have the option to disable cookies in your browser settings; however, some website functionalities may be affected.
5. Third-Party Links & Services
Our website and social media pages may contain links to third-party websites, such as:
- Reservation Platforms (e.g., OpenTable)
- Delivery Services (e.g., Uber Eats, Menulog)
- Social Media Pages (e.g., Instagram, Facebook)
We are not responsible for the privacy practices of these external websites. We encourage users to review their respective privacy policies before sharing personal data.
6. Your Rights & Choices
As a customer, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Opt-out of marketing communications at any time.
- Request data deletion, subject to legal and operational requirements.
To exercise these rights, please contact us via email at [email protected].
7. Updates to This Policy
We may update this privacy policy periodically to reflect legal changes or business updates. The latest version will always be available on our website.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:
📍 Address: 359 Crown Street, Surry Hills, NSW 2010, Australia
📞 Phone: +61 2 9360 4762
📧 Email: info@billssurryhills.shop
🌐 Website: https://billssurryhills.shop/
By using our website, making a reservation, or dining at bills Surry Hills, you agree to the terms outlined in this Privacy Policy. We value your privacy and appreciate your trust in us!